Change Password is not Working on Contacts in UCI

[SOLVED] Change Password is not working on Contacts in UCI.

Introduction:

To change portal password of a portal contact, we click on the “Change Password” option. When we try to set username and password for Contact “Change Password” button is not working on Unified Interface.

Solution:

1.) Go to Settings ? Advance Settings.

2.) Settings ? Processes

3.) Select the “Change Password for Portal Contact” Process and Activate the Process.

4.) Click on Activate.

5.) Go to Contact Record ? Refresh the Page.

6.) Click on “Change Password” button again to set the password.

7.) Enter Password and Click on Next.

Hope this Helped!