Introduction In this blog we will see how to use the Email Engagement functionality from Dynamics 365 Customer Engagement Pre Requisites 1. Dynamics 365 for Sales Implementation Step 1: To enable Email Engagement we can simply, navigate to Settings > AI for Sales > and accept the terms and agreements Once Accepted, we have to … Continue reading Email Engagement to track email interactions from Dynamics 365 Customer Engagement →

Introduction In the previous blog we looked at how we can register Email opens, Link Clicks and View Replies to a mail in D365 Customer Engagement using Email Engagement. In this blog we will see how we can follow emails to use the same feature using Dynamics 365 for Outlook App. Pre-Requisites Dynamics 365 Customer … Continue reading Email Engagement to track email interactions using Dynamics 365 App for Outlook →

Introduction In this blog we will take a look at how we can follow records automatically in Dynamics 365. As the name suggested when we follow any particular record, we can get details of that record in our activity feed. This can then be displayed on the dashboards in CRM. Following a record can also … Continue reading Stay updated using the “Follow” Capability in Dynamics 365 Customer Engagement →

Introduction In this blog we will look at how to create automatic post based on criteria. In my previous blog we saw how we can follow records automatically, based on some conditions. Both these scenarios could be clubbed to use the system more efficiently Implementation Step 1: For this demonstration, we will create a post … Continue reading Create automatic posts in Dynamics 365 Customer Engagement →

Introduction: With update of Microsoft dynamics many new exiting features has been introduced in Dynamics 365 sales one them is Unified Interface with Navigation. By default, form December organization will start receiving the new UI. But if you are still interested you can enable it by yourself. Description: To enable the UI navigation you need … Continue reading Change navigation in D365 for Sales →

Introduction: With update of Microsoft dynamics new exiting features has been introduced in Dynamics 365 sales one them is Reference Panel. Description: While putting the Quick create or any subgrid in a section extra space gets added which looks weird. Most of us has feel the same situation. But with the introduction of “Reference Panel” … Continue reading User Reference Panel in D365 →

Introduction: This blog explains how to rename the Dynamics 365 Sales Entity Scenario: In this we will rename Account Entity To Company. Steps: 1. Rename the Entity. Go to your solution. Select the entity and change the Display Name and Plural Name of entity. Save and Publish your Customizations. 2. Export Translations Click on Translations –> … Continue reading Rename Dynamics 365 Sales Entity →

Introduction: Have you ever faced simple issue of security role after changing the business unit? Yes, you will. You will not be able to identify which security role was assign to a user whose Business unit has been changed. Description: This is a simple thing but if we have not noted down the security role … Continue reading Security role of user after Business Unit Change →

Introduction: After upgrade of dynamics CRM 8.2 to 9.0 jQuery start breaking or you will receive $ undefined error. This blog will explain how to resolve this issue jQuery ($) is not defined in dynamics 365 sales. Description: Currently we have upgraded our dynamics CRM from 8.0 to 9.0. We had lots of customization. Looking … Continue reading “$ undefined error” conflict issue in Dynamics 365 v9.0 →

Introduction: Create and edit public or system views by using the app designer Description: Dynamics 365 sales app designer allow us to create/edit system view using the app designer. In this example we will use the sales app and account entity for view design. Design: Go to Setting > select My Apps. And open the … Continue reading Design Views in App Designer – D365 →