Introduction: Recently, we encountered an error while integrating Sales Orders from Salesforce to Microsoft Dynamics NAV via Scribe displaying the following error message. Error Details: “The Sales Header Extension does not exist. Identification fields and values: Document Type=’Quote’, No=’ ‘ ” Reason for the error: Upon further debugging, we found that a field in the Target NAV environment was throwing the error when Scribe was trying to input data into it. Solution: The configuration of the field in the Target NAV environment needs to be changed so that it can populate data being integrated by Scribe. This will allow Scribe to integrate the record successfully!

Issue: While trying to integrate records from SFDC to Dynamics NAV 2017, I faced an issue in Scribe saying “The record already exists.”. When I checked in Dynamics NAV 2017, there were no records similar to the one I was trying to integrate when the error occurred. Additionally, when I tried to create a new record in NAV, I got the same error if I filled some other field before filling out the ‘Name’ field. Solution: After some trial and error, I found that this error gets triggered when there is a record not having a value for ‘No.’ which is the Primary Key. Once I deleted this record, creating new records in NAV was no longer an issue for Scribe.