Tag Archives: Microsoft Dynamics 365 for Retail Management Solution
Unable to Return a Product on POS in Dynamics 365 for Retail
Microsoft Dynamics 365 for Retail Management Solution is an ERP solution that you need to have in your retail stores. Besides being cost-effective, it is quite flexible and seamless. This system is 100% customer-oriented. Now, this is the main reason why it is considered as the best ERP solution. Since it is one of the best and powerful solutions in the world, a lot of retailers love using it. Microsoft Dynamics 365 for Retail is easy to install and is affordable. Investing in this system will help you to better organize your store besides improving the customer experience. Spending some time in learning this system will help you to use this system efficiently. Here is a quick tip of how you can fix the most common problem. We ran into an error on Dynamics 365 retail POS where at some stores the staff was not able to return particular products. It was giving away the following error message whenever they tried to make a return. I am going to demonstrate why this error occurs and the resolution to this. The resolution to this issue is very simple. However, the error message does not specifically suggest what is causing this issue. Which is why it can get confusing at times to resolve the issues in MS dynamics 365 retail. In order to resolve this error, you need to go to Retail workers and select the worker who is having this issue and then go to POS permissions In POS permissions you will have a fields such as Maximum total return amount & Maximum line return amount. If you mention an amount in these fields then you will have limitations when it comes to returning items on POS. For example, if the mentioned Maximum line return amount is 1500. Then the store personnel would not be able to return goods from customer priced beyond 1500 and that will throw off an error. If you don’t want to set any limitations then you can leave these fields blanks or as 0.00. Then run staff job and you are good to go. I hope this helps!
Shift/Statement Posting Error in Microsoft Dynamics 365 For Retail
Microsoft Dynamics 365 for Retail Management Solution is an end to end or complete retail solution that every business need to have. It provides unified commerce solutions to retailers in all the channels, such as mobility, intelligence, sales, and productivity. Retailers can do a wide range of activities using this particular software. This solution helps customers to have an immersive experience. Retailers achieve a lot when they use Microsoft dynamics 365 for retail as people can do most of the things on the cloud. It increases the efficiency of the workers that are using this software. It is a SaaS solution that Microsoft is hosting. It is one of those solutions that retailers and their staff will love using. In this blog I am going to demonstrate how to deal with errors generated during statement posting. At times while you are posting a shift/statement, you may run into number of different errors. You may need to resolve them on your own. However, sometimes the error occurs because of a bug as shown in this article. It is asking you to run a validate store transactions job. Run the job, however the error message may not go away. If this error message does not go away than it’s more like a bug than an error. You need to contact Microsoft and raise a ticket . They can resolve this error in a day or two. As you can see here shift 2637 is still unposted i.e. no right tick in the posted column next to it. It won’t let you post it even if you create a new statement and try to post it. The reason could be that the statement containing it is not posted yet. Go to statements and find the unposted statement and try to post it. Issue should be resolved. Hope this helps!