Introduction Autonumbering feature is useful to uniquely identify records and comes in handy when there are many records to filter. This blog will be the walkthrough for steps need to be performed in order to enable the auto numbering for field service entities. Lets take a scenario, there is a need to auto number the Work Order entity. So, let’s begin with the steps to configure the same. Step 1: Navigate to ‘Field Service Setting’ area and click on ‘Auto-Numbering’ button on ribbon bar. Now we can enable the auto numbering for Work Order entity. Click on ‘# Auto Numbering’ button. Step 2: This will open the pop-up window to Configure Auto-Numbering and ask you to select the entity for which you want to enable the auto numbering. So, select Work Order from the drop-down list. Step 3: Enter other configuration details as shown in the below screenshot. Let’s consider that we have 2000 existing work orders in CRM. The numbering for next work orders should start from 2001 with Field Service Auto numbering. For this we need to specify the Starting Number as ‘2001’. Click on ‘Apply’ in order to apply the changes. Step7: After clicking on Apply a message will be displayed — ‘Work Order settings have been successfully updated’. Now, Work Orders are ready for auto numbering and whenever new Work Order is created, Work Order number will be auto numbered from ‘2001’ since we have provided Starting Number as ‘2001’ in the configuration. Conclusion ‘Auto Numbering’ feature allows us to auto number the field service entities in field service and avoid duplicate records in CRM.

Introduction: Field Service in PSA uses Incident Types. Incident Types can be defined to showcase what are the most common scenarios for field works on a particular Work Order. Having generic tasks, skillsets defined for an Incident Type saves the effort to re-enter the iterative information on a WO. Setting Up Incident Types: Field Service Incident Types can be defined in FS Administration area as shown below: Assuming I’m a branded furniture reseller, most common tasks for my technicians on field is assembling wooden furniture like Beds, Cupboards, Tables etc. So, I’ll create a generic Incident Type called as Furniture Assembly. What all to enter in Incident Types 1. Incident Types has first important section called as Characteristics. Meaning, any resource with that Skillset is required to be performing this WO. In my example, I want the carpenter to be Proficient in using Sawing and Drilling. 2. Next, is the Details In this section, Estimated Duration is automatically calculated based on the Service Tasks (point no. 3 below) to be performed by the resource and what should be the Default Work Order type. Note: Once when Default Work Order Type is selected, if you select the Primary Incident Type on the WO, the Work Order Type is automatically picked in the Work Order you are creating. 3. Service Tasks is the next section where you can list what common tasks should be performed by the resource on field. With the Estimated Duration entered, they drive the Estimated Duration on the Incident Type itself. 4. Products section is next where you can enter the Products that will be used by the field service agent in order to perform their required task. Products can be Inventory, Non-Inventory depending on their use. 5. Services are what field service agents will provide to the customers and might charge for it. Products of type Services can be entered here. Adding Details to the Work Order: Once your Incident Types are set up, you can use them in your WO and get all the data in the WO itself! You can choose to override any data from it if you want. Create a WO and fill out the common details. Then, select the Primary Incident Type as the one you selected. And when you select it, you’ll see the WO type has been automatically populated. And once you save, details from the WO like the Characteristics, Incidents, Service Tasks, Services and Products have been auto-populated. This makes things a lot easier!