Dynamics 365 for Customer Service is the right ERP software to use if you desire to see the customer service improvement in your company. When businesses provide excellent customer support, clients not only have the best experiences, but they also stay loyal to a business. Of course, there are so many ERP solutions out there in the market. Dynamics 365 solutions are, however, the best in the world as many companies tried and tested this product and love the way it helps them to become a lot more organized. Since Microsoft owns this product, they do a lot of research to enhance this particular product. One problem people do not know how to fix is the infinite loop issue. Here are some fantastic tips to help you to surpass the problem. While using fetch xml to retrieve records more than 5000 records and if you have multiple entities involve in it. There are chances that you will get into an infinite loop even if you have less than 5000 records. Description: We have noticed that after 9.0 if you are using the old method to retrieve more that 5000 records using the fetch xml in the script it is possible that you will get the into infilter loop. This happens due to the internal multiplication of table which gives fist and last records id same in fetch XML. You need to make sure that include the header as shown in the below screen Need to make sure that you have below check condition before calling the fetch next record collection if (data[“@Microsoft.Dynamics.CRM.fetchxmlpagingcookie”] != null && data[“@Microsoft.Dynamics.CRM.morerecords”] != null && data[“@Microsoft.Dynamics.CRM.morerecords”]==true) { It has more than 1 record true only than call the next request Conclusion Hope this helps you to solve your infinite loop issue.

Dynamics 365 for customer service assists businesses to provide efficient and excellent customer service to improve customer service in a team. When it comes to business, every interaction that you get from your customer does matter a lot. Maximizing brand loyalty is only possible when customers get their problems or issues resolved quickly. Companies need to invest in Dynamics 365 solutions if they desire to provide the best customer service to their existing and prospective customers. It has some of the best features that can enhance your business operations. And the best part, it is quite economical than all other solutions that you now find in the market. There are so many resources that are available to make things easy for those who install and use it. We had a requirement where need to open the newly created record. Here we were using an action to create the record. Description: We had a requirement on button click contact will be created and once the record is created we need to open that record as well. Opening of the record is dependent on the user if he wants open or not. we have created a custom button and call the action which perform the operation of creation of the record. this record was created inside the action Below action was created and called on the button. 2. Output parameter was defined for the contact record that has been created inside the action 3. Once the contact record is created we set newly created contact guide as an output parameter. 4. Once that is done we got the contact id as a parameter and open it using the open form request in CRM Conclusion Hope this helps while setting output parameter value using the action.