At times, ever wondered what happened to the Mailbox? You ran some tests, you also got results, but the Alerts section is empty or not generating Alerts. Here’s what’s missing and how the behavior is – Turn on Mailbox Alerts In System Settings, you can turn on what type of Mailbox alerts should be shown. Navigate to Email and scroll down. You can then choose what type of info should be generated in Alerts area in a Mailbox. Error, Warning or Information. Behavior Now, the behavior is a little confusing. Here’s what it is – Any previously generated errors will show if the setting was On initially and was later on turned off down the line.In my example, the last error was generated on 1st July 2020 Now, I turned the setting Off And post that, if there are any new errors/messages, they won’t show up But, after I turn the settings back on New errors after that will start showing up again. Meaning, the duration in which the Alerts are off, those will not be generated. And the duration in which the Alerts are On, they will keep populating the Alerts section. Hope this was useful.

Introduction: At times, you are asked to assign certain CRM records to other users and you just have to do it as a part of the process. But let’s face it, you still wonder what might have happened to the record after you assigned it to them but your security roles won’t let you access those. There’s a general D365 setting for this too! You can share your D365 records with other but still retain rights to yourself so keep track of what happened with those later on System Settings: Navigate to Settings > Administration > System Settings In General tab, look for the Setting where it reads as ‘Set whether reassigned records are shared with the original owner’ (quite self-explanatory) Assign Record and check Share Rights: Now, assigning a records from Priyesh to John as shown below – Priyesh would still have rights to the record. Check the Share status of the same. The record will be owner by John but will be shared with Priyesh too. Hope this is helpful!