In the previous part of my blog, I explained about the Credit Only process. In this part of my blog, I will go through the Physical Return process. The Physical return process is determined based on the Disposition Code that is assigned to that Return Order. Disposition Codes in D365 Finance and Operations: Disposition codes in Dynamics 365 Finance and Operations (D365FO) are essential tools used to categorize and manage returned items. These codes help businesses decide what to do with products that customers send back, whether it’s restocking, repairing, or scrapping them. By using disposition codes, companies can streamline their return processes, maintain accurate inventory records, and ensure that returned items are handled efficiently and appropriately. This not only enhances operational efficiency but also helps in improving customer satisfaction by managing returns in a clear and organized manner. Below is the List of Dispositions Codes that are available in D365 FNO: These Disposition codes are available as Standard Functionality in D365 FNO.  You can also create new codes based on the business requirements. In this part of the blog, I will walk you through the Replace Item and Credit Customer scenario. Let’s take a scenario where we have sold 5 items to the customer and after delivery the customer does the Quality check in which 2 products fail due to quality issues. The customer has Scrapped those products on our behalf and now we will provide the customer with the replacement items. For that: Go to Sales and Marketing>Sales Returns>All Return Orders. On the All return orders page click New to create a New Sales Return Order. Select the Customer for which the Return Order is to be created. Enter the Site, Warehouse, RMA number and other details and click OK. In the first part of the blog I created the Return order using the Find Sales Order function so in this part I will directly add the line with negative quantity. In the below screenshot you can see that I have added a line for the Product P-000015 with negative quantity. The next step is to register the Line with the Replace and Credit customer Disposition code. For that click on the Update Line option in the Lines tab then from the drop down click on the Registration option. Then from the Disposition Code drop down select the Replace and Credit Customer option. Then add the registration line then click on Confirm Registration. In the below screenshot you can see the Line status is changed to Registered and the Return order status is changed to Open. Now if you go to the All-Sales Order Page you can see that a New Sales Order is created with the Order type as Returned Order with the Status as Open Order. Now if you open the Sales Order and check the lines the quantity of the line will be exactly same as that of the Return order. The next step is to create a Replacement order as we have selected the Disposition Code of Replace and Credit. For that click on Update Line and Click Registration which will change the Line status from Registered to Expected. As you do this you will notice that the Post Packing Slip button is now disabled, and you can see that the Replacement Order button is now available. As our disposition code is Replace and credit Customer the next step is to create a Replacement Order. For that click on the New Replacement Order button. Add the same site and Warehouse as Return order and click Ok this will create a Replacement Order. After Replacement Order is created go back to the Return Order again and Click Registration and select the Credit disposition code which will Credit the Amount back into the Customer’s account. Now after that Post the Packing slip for the Return order which will change the Return Order status to Received. Then go ahead and Invoice the Return Order from the All-Sales Order page which will again change the Return Order status to Closed. Then go ahead and process the Replacement Sales Order. If you go to the Customer transaction and check, you can see that the Amount is credited back in to the Customer Account. So, this completes the Sales Return Process of Return and Credit to customer. We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com

Managing financial transactions accurately and efficiently is crucial for any growing business. The process of ledger settlements can be time-consuming and prone to errors when done manually. To address this, Microsoft Dynamics 365 Finance version 10.0.31 introduces the ability to automate ledger settlements, helping businesses streamline their financial processes. In this article, we’ll walk you through the steps needed to enable and optimize automatic ledger settlements in Dynamics 365, so your organization can save time, reduce errors, and improve financial reporting. Automating ledger settlements is a significant improvement over the manual process. The automated process works by comparing debit and credit transactions in your general ledger. It automatically matches transactions with identical accounting currency amounts, simplifying reconciliation efforts. However, it’s important to note that this feature does not support partial matching of transactions. Before enabling the Automate Ledger Settlements feature, it’s crucial to first activate the Awareness feature between Ledger Settlement and Year-end Close. This step ensures the process runs smoothly without impacting your year-end financial closing. Steps to Enable Automatic Ledger Settlements Step 1: Identify Relevant Primary Accounts Step 2: Create a Rule for Process Automation Step 3: Set up Criteria for Automation Step 4: Manage the Created Rule Once the rule has been created, you can view or modify it at any time. This flexibility allows you to adapt the automation process to changing business needs. Step 5: Verify the Automation Batch Job Ensure that the automation batch job is running correctly. Go to System Administration > Inquiries > Batch Jobs to check the execution status. Step 6: View Scheduled Executions and Results You can monitor the status of your scheduled automations and the results of settled transactions for full visibility into your financial processes. Step 7: Access Settled Transactions To view finalized ledger settlements, navigate to General Ledger > Periodic Tasks > Ledger Settlements. Conclusion By automating the ledger settlement process in Dynamics 365 Finance, businesses can reduce manual effort, minimize errors, and optimize financial workflows. It’s essential to follow the steps outlined above to ensure smooth implementation and operation. By automating your ledger settlements, your organization can save time and improve financial reporting accuracy. Take the Next Step If your organization is looking to optimize financial workflows, start by automating your ledger settlements today. For more detailed assistance or to explore additional financial automation features, feel free to contact us.

Introduction:  As a business owner, you might have come across a situation where you want to upgrade your current systems with renowned ERP solutions available on the market. One of the ERPs you would consider is Microsoft Dynamics. However, even choosing this would require a lot of brainstorming from all decision-makers because Microsoft Dynamics comes with two ERP platforms, i.e., Dynamics 365 Business Central and Dynamics 365 Finance & Supply Chain. I assume this brainstorming itself would have probably landed you on this article. Let’s dive into the key differences and use cases for each platform. Hopefully, by the end of the article, you will be able to make a decision and choose the right platform for your business.  Below are the key factors differentiating Dynamics 365 Business Central and Dynamics 365 Finance & Supply Chain: Company Size: When determining company size, the usual factors that are considered are revenue and employee count. The definition of which can change based on the country you are located in. Here, for reference, we would consider the following: – Revenue: a. SME: Having revenue between 0 and 1 billion USD. Business Central is ideal for this size of company. b. Large companies: Having revenue above 1 billion USD. Finance and Operations is the ideal platform for large organizations. – Employees: a. SME: having employees between 0 and 500. b. Large companies: having more than 500 employees. Number of Entities: If your company has multiple legal entities in multiple geographical locations across the world,a. Business Central is ideal for companies with a single legal entity or multiple legal entities in the same country. Business Central allows you to create and manage individual products and accounts for each legal entity; however, it cannot be managed centrally. b. Finance and supply chain are ideal for companies with multiple legal entities across the world. Finance & Supply Chain allows you to manage products and accounts centrally and release them centrally to each legal entity across the world. Business Operations: Does your company have streamlined and simple operations? a. Business Central can handle operations for companies with streamlined and simplified operations that do not require very detailed data capture or sophisticated reporting. b. Finance & Supply Chain captures detailed data, covers a lot more processes than Business Central, and hence can provide robust and detailed reporting. Future Growth: It is also important to consider what the growth plans are for your company. If you currently have 2–3 legal entities, you may be tempted to go with Business Central, as it comes with low implementation and operating costs, ease of use, and faster implementation timelines. However, ERP projects are not done frequently, and it is important that you consider future organizational plans. Let’s say you intend to expand over the next three to five years into multiple different geographical areas. You should think about finance and supply chain as your organization’s go-to platform since this will be a big, long-term investment. You might want to consider the following factors while making the decision: – Licensing: a. Since finance and supply chain are for large companies, they come with a minimum licensing requirement of 20 licenses. b. Business Central is perfect for small and medium-sized businesses (SMEs) because it only requires one license and has no minimum licensing requirements. – Implementation timelines:a. Finance and Supply Chain has a typical implementation timeline of 6 months or more, considering the size of the implementation and global rollout.b. Business Central can be up and running in 3–6 months.    Conclusion:  Choose Business Central if: You’re an SME seeking an easy-to-use, all-in-one solution with a lower upfront and operating cost.  Choose D365 Finance & Operations if: You’re a large enterprise requiring extensive functionalities, deep customization, and global capabilities.  We hope you found this article useful, and if you would like to discuss anything, you can reach out to us at transform@cloudfronts.com

In financial management, the accurate recording and reconciliation of transactions within the general ledger stand as paramount tasks. Microsoft Dynamics 365 Finance and Operations, a comprehensive enterprise resource planning (ERP) solution, offers a feature known as General Ledger Adjustments. This feature, often overlooked or misunderstood, plays a pivotal role in addressing critical challenges associated with ledger adjustment entries due to environmental issues or data corruption. The recent discovery of the General Ledger Adjustments feature within the feature management workspace prompted a deeper exploration. However, upon enabling this feature, it became apparent that Microsoft aims to streamline and systematize a fundamental problem-solving process. Reflecting on past experiences, various challenges related to ledger adjustments surfaced: Traditionally, when encountering such issues, the path forward often involved engaging Microsoft support to delve deeper into the problem. While Microsoft proficiently identifies the root cause and initiates steps to address it in future product updates, the immediate concern revolves around rectifying the existing corrupted or missing data. The suggested workaround typically involves manual journal entries. However, this process traditionally unfolds through email communications, leading to potential discrepancies or misunderstandings regarding the specifics—such as the nature of the journal entries, relevant dates, or designated journals. The introduction of the General Ledger Adjustments feature within Microsoft Dynamics 365 Finance and Operations appears as a structured attempt to address these challenges within the system itself, streamlining and formalizing the process that was previously conducted through ad hoc communications. Enabling General Ledger Adjustments: In this section, Microsoft Dynamics 365 Finance and Operations provides an interface where recommended journal entries for data correction are populated based on identified discrepancies or issues within the system. Users are presented with suggested adjustments, and based on their discretion and analysis, they can decide to create a journal entry directly from this interface. Note: Creating a journal entry from this interface generates a “Daily” type of journal within the General Ledger, facilitating a more organized and systematic approach to handling the necessary corrections or adjustments. In conclusion, this feature signifies a proactive step towards enhancing the efficiency and accuracy of managing ledger adjustments within the Microsoft Dynamics 365 Finance and Operations ecosystem.