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Category Archives: D365 Customer Service

Image Distinct Parameter

Introduction While fetching images using fetch XML there is a possibility that you will not able to get the complete image. You will also notice that these issues generally happens when you are using multiple internal entities. Description: We were working on a project where we displaying the records notes using the multiple entities, we … Continue reading Image Distinct Parameter

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How to Map Same Data Type Field while Working with Work Flow

Introduction While working with workflow, we can map the same data type field while creating or updating a record. But there was an issue with optionset mapping. Description: I have used workflow quite a lot time but recently I was mapping an option set with another option set which has the same value, but it … Continue reading How to Map Same Data Type Field while Working with Work Flow

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Set up Gmail Authentication for D365 Portals

Introduction: This blog explains How to set up Gmail Authentication for D365 Portals. Steps: 1.) Register D365 Portal with Google API Go to Google API Console: https://console.developers.google.com/apis/dashboard?project=symmetric-axle-236007 2.) Create New Project or select the Project. 3.) Click on “+Enable APIS and Services” 4.) Select “Social” under category. 5.) Select “Google+API” 6.) Click on Enable. 7.) … Continue reading Set up Gmail Authentication for D365 Portals

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How Send Email from Another User in CRM

Introduction While working with dynamics 365 sales we can send email within system using workflow. We can configure the same for other user to send email using Workflow to send mail. Description: But it is possible that other users may start receiving below show error. The above error clearly shows that it is missing “Send … Continue reading How Send Email from Another User in CRM

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Script in editable grid V 9.1 (EditableGrid_script_V9.0)

Introduction You must have written script on form using javascript and apply various logic like enable/disable or setting value of another field on change of another field. After introduction of editable grid script which is applied on form is not applicable on editable grid. We can apply same logic, but we need to write on … Continue reading Script in editable grid V 9.1 (EditableGrid_script_V9.0)

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Run on-demand workflows in Microsoft Dynamics 365 for Customer Engagement UCI Apps

Introduction: In this article, I will explain the steps to enable on-demand workflows [JG1] in Dynamics 365 for Customer Engagement’s Unified Interface. With the release of D365CE apps version 9.0, Microsoft has introduced a new user experience – UCI, Unified Client Interface, or Unified Interface – which uses responsive web design principles to provide an optimal … Continue reading Run on-demand workflows in Microsoft Dynamics 365 for Customer Engagement UCI Apps

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Adding images in the thank you page in Voice of Customer in Microsoft Dynamics 365 for Customer Engagement

Introduction: Microsoft’s Voice of the Customer (VoC) application, part of Dynamics 365 for Customer Engagement, empowers users to create surveys without the need of a third-party product. Some elements of the experience can be configured in VoC like logos and custom images. The theming layer allow users to edit a survey’s look and feel with custom colors … Continue reading Adding images in the thank you page in Voice of Customer in Microsoft Dynamics 365 for Customer Engagement

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Ten Useful Features of XrmToolBox for Microsoft Dynamics 365/CRM

Introduction: XrmToolBox can be used to simplify many tasks. With so many tools now listed, a newcomer may wonder what others are using it for to maximum benefit. XrmToolBox is a Windows application that connects to Microsoft Dynamics 365 for Customer Engagement and Dynamics CRM, providing tools to ease customization and configuration tasks. It is shipped … Continue reading Ten Useful Features of XrmToolBox for Microsoft Dynamics 365/CRM

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How to set a default chart in a view’s Chart Pane

Introduction: This blog explains how to set a default chart in a view’s Chart Pane Scenario: We have created custom chart on order named as Order by printing status. We want this chart should get open when user click on charts pane Steps: Go to Customization –> Order –> Charts. Click on More Actions –> Export Chart. … Continue reading How to set a default chart in a view’s Chart Pane

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Error handing in MS Flows

Introduction: In this blog we will be going through the steps of Error Handling in Microsoft Flows. Implementation: Step 1: We have created a basic flow that is triggered when a HTTP POST Request has be made to the generated URL. The body will contain a JSON array with some data The flow will then … Continue reading Error handing in MS Flows

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