Customer Success: Fast Track Mobility

About Fast Track Mobility:

Fast Track Mobility is fleet management & specialty finance company serving the for-hire-vehicle market in New York City. Fast Track’s fleet management activities include: acquiring the vehicles, licensing and registration with the TLC & DMV, Telematics and GPS tracking, Maintenance, Insurance, and end-of-lifecycle disposition. Fast Track has a strategic relationship with Uber Technologies, Inc. as one of Uber’s select Vehicle Solution Providers in New York City. You can read more about Fast Track at https://www.fasttrackleasingllc.com/.

Business Requirement:

Fast Track wanted a solution that enables–

1. Driver onboarding and car on-boarding
2. An automatic calculation to prepare amortization schedule and accounting
3. Integration with Fleetio App
4. Creation of rental and lease contracts in the system
5. Automatic creation of invoices
6. Document management
7. Analytics
8. Mobile Application (for Drivers)

Solution Delivered:

To address the challenges that Fast Track was facing, CloudFronts team decided to deploy an innovative and customized solution built on top of the Microsoft Dynamics platform. Fast Track was using a shared excel sheet to record and manage their data processes and this resulted in too many errors besides being time-consuming. CloudFronts team leveraged different functionalities of Dynamics CRM and NAV and deployed an integrated solution using TIBCO Cloud Integration as the integration platform. Finally, we built rich analytics on top of Power BI to utilize data from CRM and NAV to get actionable insights and drive business making.

The high-level platform architecture is showcased below –

Companies these days are developing applications that habituate their customers/partners with task-based associations with easy accessibility. This improves user’s engagement experience for purchase, query and contacting you for delivery, grievances and all other sales and customer experience related aspects.

But before you jump the mobile app bandwagon for your business, it is a good idea to step back and review what exactly customers require and aspire to achieve from the app. Understanding the many such benefits of business, mobile app development is the best way to approach this. The next step is to weed out the unnecessary and shortlist the ones that are suitable for Fast Track’s business. Hence, the client was looking to deploy a robust, connected mobile application that can give a competitive advantage to the company.

In response to this in a second phase, a sophisticated mobile application was developed for both Android and iOS platform for the drivers where Drivers could communicate seamlessly with Fast Track and carry on their operations using features like viewing payments, contracts, reporting, referral, updates, and even activities history.